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#1 2020-05-17 21:04:17

support team
Registered: 2007-06-21
Posts: 201

Site downtime

Hi all,

Due to the events far beyond our control (like our hosting company going out of business), our site has experienced a downtime from May 7th to May 16th. Due to large outstanding balance that our hosting provider had with their data center, data center just powered down all their servers, including one that was hosting hour site.

While our old hosting company was going out of business, they still worked really hard to make sure their clients, including us, can get an access to the old servers and backup their sites and data.
Once we were able to access our old server and create a full backup, we worked over the weekend to move our site to a new hosting provider.

Our site is now back up and fully functional.

We understand you trust us with your data, and we appreciate your trust in us. Please rest assured that no data was lost, and we will put some safeguards in place to make sure such an extended downtime will not happen in the future.

We apologize for any inconvenience this downtime caused you - our users, again - the cause was really unexpected and far beyond our control.

Sincerely, team



#2 2020-05-24 16:42:13

New member
Registered: 2015-07-18
Posts: 3

Re: Site downtime

Thank goodness, I thought you were out of business! smile



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